Sony India – Service Request ID 26322324

By | August 9, 2015
Sony India – Service Request ID 26322324
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Name: Manoj Agarwal Mob: +91-9818039953 Location: Delhi Don’t purchase Sony Bravia LED 32 inch R42, Service engineer, don’t have the knowledge about what is the real problem, service is so poor, they commit, they will provide service within two days, but will provide you service when you call 5-7 times per day after 6 days, so bad experience with sony led, Customer executive came and told me, your tv panel is burn, we will replace it, when he was come back after 5 days, again check and told me, your panel is working fine but your motherboard is faulty, engineer don’t know, what was the actual problem, after he said i will pull your tv to customer center and will take money 6000 rs+ not exactly, i called many times in customer care executive, they told me, we will replace your panel, which is not faulty and you have to pay for motherboard, because your motherboard don’t have in warranty period, when i asked how much motherboard warranty, they told me warranty is only 30 days, of 33k led tv, i was surprised when i listen, after that i finalized i will not take any product from sony, because i have all call records, no one asked your TV is repaired or not and no one even call me. When i checked my TV to local market person, he told me this tv series is bad and mostly tv have this issue, this is manufacturing issue in Sony led and he will rectify within 2000rs within a day, but sony india customer care did not resolve the issue in 10 days and asked me to pay 6k-11k and take 8 days more to resolve the issue. Fraud company, i need my money back from sony, which i have given before 14-16 months before, because they does not provide me right service and i have pay amount of visit also, i called 15-24 times within week, every time customer care tell me, executive will call you at evening or morning vice versa, I have so many proof of customer care, one executive told me, from 5 days raining thats why your service is late, this is the behaviour of MNC like sony company i will not suggest any one for this I really waste my money, if you will check so many complaints are on google,

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