We booked several rooms and 1 bedroom suites on the HHonors website at the above hotel for 9 nights, arrival Saturday, November 21 thru Monday, November 30, 2015.
Upon arrival, the hotel was not yet open. Hilton, nor the hotel contacted us in advance of arrival to notify us that the hotel would not be open on our arrival date.
We called the hotel phone number, it was forwarded to someone’s cell phone. We left several messages with no response.
We flew 1600 miles on a redeye flight. Upon arrival we rented a car, drove to Walmart and purchased over $150 worth of groceries for our 9 night stay.
We needed a hotel with a full size refrigerator, therefore our rebooking options were limited. We found a new hotel, Element by Westin, Irving, Texas. However the rate is $50 more each night.
We had several packages arriving at the Home2 Suites for Thanksgiving, Dallas Turkey Trot and the TCU/Baylor game.
We called the hotel this morning, the operators stated they opened today. We explained our situation. She stated she would contact the manager and asst. manager.
I know if you have reservations at most open hotels and no rooms are available they will rebook you at a comparable hotel free of charge.
Are we entitled to compensation or reimbursement if we have reservations and our rooms and suites are not available because the hotel is not yet open?
Thank you for your responses.
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